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Job Details

inbound Contact Representative 1-WAH TX Fl IN OH AZ MO TN NC or NM

Company name
Humana Inc.

Location
Brentwood, TN, United States

Employment Type
Full-Time

Industry
Customer Service, Administrative

Posted on
Aug 23, 2022

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Profile

Description

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

2 years of customer service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Healthcare experience

Fluency in Spanish

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

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