Ambulatory Scheduling Coordinator - Full-time

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Ambulatory Scheduling Coordinator - Full-time

Department:

Primary Care Clinics

Location:

Rio Rancho, NM

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Job Summary and Scope

Coordinate with providers, directors, and other leadership to build and/or modify clinic schedule templates within the Cerner System. Organize, coordinate and oversee a variety of administrative operations, training and fiscal duties. Train Ambulatory Clinic frontline staff on customer service. Ensure adherence to organizational and departmental policies and procedures. Bariatric Insurance Coordinator - develop and maintain Bariatric insurance matrix. No patient care assignment. Be a role model for all frontline staff. Lead for Clinic Patient Access Representatives.

Essential Functions:

Maintain established hospital as well as departmental policies and procedures, objectives, and quality assurance programs

Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.

Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies.

Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance.

Responsible for the accuracy of the Master Schedule, bumps, and cancellations.

Completes master schedule functions, including; but not limited to: building, modifying, or deleting provider schedules.

Work closely with providers to assure adequate templates are in place, and complete all additions, removals, and/or updating all provider bumps and templates.

Develop and maintain Bariatric Service Insurance Matrix for patient care coordination.

Disposition Bariatric patient referrals in the AdHoc Referral Management System (ARMS). Work with community bariatric providers and nursing coordinators for referral management.

Support statistical data collection and reporting, as needed. Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; participate in a variety of research projects to develop service plans; propose changes to program policies and procedures.

Greets and communicates with all patients that enter ambulatory clinics providing customer service

Have knowledge of payer Contracts and Guidelines; Knowledge of Authorization and appeal process.

Continuously reviews processes for operational improvement and efficiencies; motivate staff to succeed and improve

Proactively coordinate and communicate with your Director /Manager and various departments/customers (both internal and external) to coordinate services, resolve operational issues, and improve quality of patient care

Communicate with IT personnel at UNMH, as well as SRMC to assure all providers have been uploaded.

Works closely with credentialing personnel at both UNMH and SRMC to ensure credentialing has been approved by appropriate parties.

Operates and maintains computers, copy/facsimile machinery.

Demonstrates high level of professionalism and privacy for all patients in clinic.

Other duties as assigned.

SRMC Core Values

Integrity:

Our words and actions match our values

To Serve:

We put the needs of others before our own

Excellence:

We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:

We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:

We enjoy the ability and power to work collaboratively to deliver exceptional service

Accountability

Position does not have the scope of decision-making and planning responsibilities.

Accountable for budgetary compliance with regards to weekly / monthly office supply ordering

Communication Skills

Must be able to read, write and speak English

Contacts are normally made with others both inside and outside UNM-Sandoval.

Contacts are usually with own department staff and own supervisor and with other departments and/or locations.

Contacts frequently contain confidential/sensitive information necessitating discretion at all times.

Contacts are 80% face to face interactions, 10% phone and 10% computer email and other methods of communication.

Required Qualifications

Ability to utilize basic office equipment i.e. computer, phone, copier

Strong interpersonal communication skills and active listening skills

Ability to work well under pressure with minimal supervision

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Knowledge of administrative and clerical procedures and systems such as windows, excel, etc.

Effective written and verbal communication skills

Education/Experience

Education:

Associates degree or High School Diploma (or Equivalent) and (3) years related work experience.

Work Experience:

Two (2) year of applicable experience in a Medical Office / practice

Preferred Education / Experience Requirements:

Two (2) years in a Medical Office as a Master Scheduler, Bachelor’s degree in related field, provider scheduling on a large scale

Conditions of Employment

Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Tuberculin Skin Test required annually

Hospital required vaccinations

Hospital required competencies

Working Conditions

Typical office and/or patient care, acute care hospital environment.

Must be able to travel locally between facilities and within the surrounding community.

Occasional exposure to minimal physical risk

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Company info

Sandoval Regional Medical Center