Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Irving, TX
View more jobs in Texas

Job Details

Senior Customer Solutions Rep

Company name
Realogy Holdings Corp

Location
Irving, TX, United States

Employment Type
Full-Time

Industry
Administrative, Customer Service

Posted on
Mar 15, 2022

Apply for this job






Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Senior Customer Solutions Rep,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eRealogy Holdings Corp.\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003c/span\u003e\u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eBetter Homes and Gardens® Real Estate\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.century21.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCentury 21®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eColdwell Banker®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eColdwell Banker Commercial®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCorcoran®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.era.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eERA®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eSotheby\u0027s International Realty®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eForbes 2020 Best Employers for Diversity.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003cspan style=\color:#000000;\\u003eRecognized on the 2020 Human Rights Campaign \u003c/span\u003e\u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCorporate Equality Index \u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003cspan style=\color:#000000;\\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003c/span\u003e\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eEquality Act\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;and fully support\u0026nbsp;\u003c/span\u003e\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003e H.R. 1447\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eWith diversity, we succeed together. We hope you’ll join us.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003cspan style=\color:#000000;\\u003eCartus is the\u0026nbsp;\u003c/span\u003e\u003ca href=\http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003etrusted industry leader\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than\u0026nbsp;4 million moves and a diverse client base.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u0026nbsp;\u003c/p\u003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Irving,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3287,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:12851BR,Title:Senior Customer Solutions Rep,JobSiteId:7080,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26611\u0026siteid=7080\u0026PageType=JobDetails\u0026jobid=1044753,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:autoreq,JobTitle:formtext4,Position3:[formtext23,formtext19,formtext25],Summary:jobdescription,Section2Fields:[formtext16,formtext1,formtext36,formtext57,formtext34]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \/* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; }#N##N##truste-consent-button {#N# margin-top: -20px;#N#margin-left: 10px; }\,\Responsive_BackgroundColor\: \#ffffff\,\Responsive_BackgroundImage\: \https://www.realogy.com/assets/img/general/HR_screenshot_yeahRealogy.png\,\Responsive_BaseFontColor\: \#747474\,\Responsive_BaseFontFamily\: \Arial, Arial, Arial, sans-serif\,\Responsive_BaseFontSize\: \16px\,\Responsive_ButtonBackgroundColor\: \#004943\,\Responsive_CompiledCSS\: \/* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; color: #747474;}.accentBkg { background-color: #f1f1f1; color: #747474;}.lightAccentBkg { background-color: #f7f7f7;}.veryLightAccentBkg { background-color: #fbfbfb;}.darkAccentBkg { background-color: #dcdcdc; color: #747474;}.ghostBorder { border-color: #b3b3b3;}.gateway.themed .accentBkg .borderInAccentBkg { border-color: #dcdcdc;}.linkColorOnBkg { background-color: #ffffff; color: #09879b; border-color: #09879b; outline-color: #09879b;}body,.ui-widget-content a,input,.ngdialog.ngdialog-theme-default[role=#Q#dialog#Q#] .ngdialog-content { font-family: Arial, Arial, Arial, sans-serif; font-size: 16px;}body,.pageHeader,button,.menu,.dialog .region,.dialog .body,.gateway .baseColorPalette,.ui-widget-content,.facet ul.liner,.ngdialog.ngdialog-theme-default[role=#Q#dialog#Q#] .ngdialog-content { background-color: #ffffff; color: #747474;}.themed .pageHeader { background-color: #004943;}.themed .headerLink { color: #09879b;}.themed.pageFooter { background-color: #004943;}.themed.pageFooter .footerLink,.themed.pageFooter .tgLocale { border-color: #E0E0E0; color: #ffffff;}.themed.pageFooter a { color: #ffffff; border-color: #ffffff;}.themed.pageFooter i { display: inline-block; color: #ffffff; border-color: #ffffff;}svg.styleableColor path,svg.styleableColor rect { fill: #747474; stroke: #747474;}a,a:visited,.link,.gateway.themed .linkColor,.jobtitle,.gateway .baseColorPalette a,.gateway .baseColorPalette a:visited,.facetFilterAccordion h3:after { color: #09879b;}a.sidebarNav,.gateway .sidebarOverlay .sidebar { background-color: #ffffff;}.backLink { color: #09879b;}.cue,.prompt,[disabled],::-webkit-input-placeholder,:-moz-placeholder,::-moz-placeholder,:-ms-input-placeholder { color: #b3b3b3;}.foreground { color: #ffffff; background-color: #004943;}.foreground span,.foreground a,.foreground a:visited { color: #ffffff;}.gateway.themed .controlWrapper span,.gateway.themed .controlWrapper a,.gateway.themed .controlWrapper a:visited { color: #747474;}.themed .hover,.menu a:hover { background-color: #fbfbfb;}.ui-state-hover { outline-color: #747474;}.striped :nth-child(even),.even,.ui-menu-item.ui-state-focus,.ui-menu-item-wrapper.ui-state-active,.ui-datepicker .ui-state-default,.ui-widget-header { background-color: #dcdcdc; color: #747474; color: inherit;}.backgroundColor,.themed .down,.menu a:active,.menu a.active,.applyFlow .layoutsection .heading:before,.themed .ngdialog.ngdialog-theme-default .ngdialog-content { background-color: #ffffff;}.highlighted \u003e a,.gateway.themed .selectedTile { background-color: #f1f1f1; color: #747474;}.themed .jobdescriptionInJobDetails table thead,.themed .jobdescriptionInJobDetails table tfoot { color: #ffffff; background-color: #004943;}.themed .jobdescriptionInJobDetails table thead span,.themed .jobdescriptionInJobDetails table tfoot span,.themed .jobdescriptionInJobDetails table thead a,.themed .jobdescriptionInJobDetails table tfoot a,.themed .jobdescriptionInJobDetails table thead a:visited,.themed .jobdescriptionInJobDetails table tfoot a:visited { color: #ffffff;}.themed .jobdescriptionInJobDetails table tbody:nth-child(even) { background-color: #f1f1f1; color: #747474;}.themed .primaryButton { border: 2px solid #004943; background-color: #004943; color: #ffffff;}.themed .primaryButton:hover { border: 2px solid #001917; background-color: #001917; color: #ffffff;}.themed .primaryButton:active { border: 2px solid #004943; background-color: #004943; color: #ffffff;}.themed .primaryButton .ladda-label,.themed .primaryButton .button-label { outline-color: #ffffff;}.themed button,a.button,.themed .AppDetailBtns .ui-selectmenu-button { border: 2px solid #747474; background-color: #ffffff; color: #747474;}.themed button:hover,a.button:hover,.themed .AppDetailBtns .ui-selectmenu-button:hover { border: 2px solid #747474; background-color: #e7e7e7; color: #747474;}.themed button:active,a.button:active,.themed .AppDetailBtns .ui-selectmenu-button:active { border: 2px solid #747474; background-color: #ffffff; color: #747474;}.themed button .ladda-label,a.button .ladda-label,.themed .AppDetailBtns .ui-selectmenu-button .ladda-label,.themed button .button-label,a.button .button-label,.themed .AppDetailBtns .ui-selectmenu-button .button-label { outline-color: #747474;}.themed .closeButton,.themed .close { color: #747474;}.themed .closeButton:hover,.themed .close:hover { background: #e3e3e3;}.themed .closeButton:active,.themed .close:active { background: #f1f1f1;}.themed .clearButton { color: #747474;}.themed .progressBarContainer .progressBar .meter { background-color: #004943; border-color: #004943; border-width: 14px 0 14px 0; border-style: solid;}.themed .threeLineIcon { border: 2px solid #004943; background-color: #004943; color: #ffffff;}.gateway.themed .callout { color: #ffffff; background-color: #747474;}.gateway.themed .callout::before { border-color: transparent transparent #747474 transparent;}.gateway.themed .callout::after { border-color: #747474 transparent transparent transparent;}.gateway.themed .rightIcons .bellIcon .fa-stack .fa-bell { background-color: #ffffff; color: #004943;}.gateway.themed .rightIcons .panelShow { background-color: #ffffff;}.gateway.themed .rightIcons .panelShow .fa-stack .fa-bell { color: #ffffff; background-color: #004943;}.headerStatusSticker.BorderSuccess,.jobSavedStatus.BorderSuccess { background-color: #ffffff;}\,\Responsive_FooterBackgroundColor\: \#004943\,\Responsive_FooterLinkColor\: \#ffffff\,\Responsive_ForegroundColor\: \#004943\,\Responsive_HeaderBackgroundColor\: \#004943\,\Responsive_HeaderLinkColor\: \#09879B\,\Responsive_LinkColor\: \#09879B\,\Responsive_PrimaryHeaderLogo\: \https://www.realogy.com/wp-content/uploads/2021/04/Realogy-Logo-Bar_Business-Units_1Line_KO_resized.png\,\Responsive_SecondaryHeaderLogo\:
one\}},FooterInfo:[{Name:Privacy Policy,Value:https://www.realogy.com/privacy-policy/,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.realogy.com/links/accessibility-statement,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://www.realogy.com/wp-content/uploads/2021/03/RDOCS-267332-v1-CCPA_Realogy_Applicant_Notice.pdf,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://www.realogy.com/phishing-scam-alert/,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:b53e13c3-a107-491d-b1d6-39d99458fcb4,TotalCount:500,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:1044753,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2022-03-14T13:58:26.560\,\description\:\\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eThe Senior Representative is key support to the Operations Manager and team at large.\u0026nbsp; They will work with Managers and other Seniors to develop team cohesiveness in a positive working environment.\u0026nbsp; Responsibilities include ensuring the department is meeting client expectations with regard to conversion rates while providing a high level of customer service.\u0026nbsp; The Senior Representative will provide input and recommendations for the improvement of service and assist in the development and implementation of process improvements. Handling irate escalations is a key component of this position, along with an aptitude for running and building reports.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eMajor Duties and Responsibilities:\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eServe as a subject matter expert to assigned team\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eProvide on-the-job training and technical knowledge for\u0026nbsp;Customer Solutions Representatives\u0026nbsp;to ensure high quality service is provided, processes are efficient, and sales goals are met\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eNew Hire training and support as needed\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eProvide advice and assistance on escalated calls and uncomfortable situations \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eMonitor the call queue in collaboration with peers\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eWork QA router boxes and QA database in collaboration with peers\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eMonitor policies and procedures for file compliance \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eWork with management to improve efficiency and productivity for the department\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eBackup to Operations Manager as needed\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eConduct file audits for coaching opportunities and SOP compliance \u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eConduct quality assurance call evaluations on assigned team \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eBuild and run a variety of reports across various software platforms\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eOther duties as assigned\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cb\u003eSelection Criteria\u003c/b\u003e:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eProficiency in HPA and RLG systems and processes\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003ePrevious HPA Affinity CSR experience required \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eReal estate experience preferred\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eCollege Degree preferred\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eAdvanced computer skills required \u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eProven customer service and interpersonal skills \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eNatural ability to coach others\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eSupportive of RLG leadership and policies\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cb\u003eCritical Dimensions\u003c/b\u003e:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eDetail oriented\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003ePlanning skills\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eInnovative\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eInterpersonal Skills\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eInitiative\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eSales ability / persuasiveness \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cp\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eLeadership qualities\u003cbr\u003e\u003cbr\u003e#LI-DA1\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\,\hiringOrganization\:{
ame\:\Realogy\,\sameAs\:\\,\@type\:\Organization\},\identifier\:{
ame\:\Realogy\,\@type\:\PropertyValue\,\value\:\12851BR\},\jobLocation\:{\address\:{\addressCountry\:\USA\,\addressLocality\:\Irving\,\addressRegion\:\TX\,\postalCode\:\75063\,\streetAddress\:\\,\@type\:\PostalAddress\},\@type\:\Place\},\title\:\Senior Customer Solutions Rep\,\@type\:\JobPosting\,\validThrough\:\2023-03-14T23:59:59\}\u003c/script\u003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false,ShowSimilarJobs:false,SkillsFields:null} capture-escaped-parsed-value=preloadResponse />

Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

Similar Jobs:
Paralegal
Location : Dallas, TX
We are seeking experienced Family Law Paralegals with 2 years of experience to join our team. Candidates must have experience including, but not limited to: Drafting pleadings and correspondence Summarizing discovery documents Dr...
Litigation Paralegal
Location : Dallas, TX
FordHarrison LLP, a national labor and employment law firm, is seeking an experienced litigation paralegal in the Dallas office. The paralegal provides direct support to a team of attorneys involved in employment-related litigatio...
Current Job Openings at Akula & Associates P.C. Akula & Associates, P.C., a boutique Corporate Immigration Law Firm, has an immediate opening for an Employment Based Immigration Paralegal to support four attorneys. Qualified candi...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AdminCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AdminCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 AdminCrossing - All rights reserved. 168 192