Regional Manager Clinic/Center Administration - CenterWell Orlando

Profile

Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

Responsibilities

Assignment: CenterWell

Location: Orlando, FL

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals.

It's about living life fully. At CenterWell, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CenterWell we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule:

CenterWell is seeking a Regional Manager for the Orlando market. Under the supervision and guidance of the Market Vice President of Operations, the Regional Manager holds principal responsibility to oversee operations of the medical centers. The Regional Manager is required to work collaboratively with medical and operational leadership in delivering population health management in a cost-effective, quality-oriented manner with great patient experience. The Regional Manager will be responsible for monitoring the center's utilization and cost patterns along with its quality and continuity of care for patients, directing the center efforts to retain satisfied patients, reduce the center's retainable Medicare dis-enrollments and increase member satisfaction. Primary duties include the hands on oversight of the daily operations of the centers to ensure maximum efficiency in the care and service of patients.

Major Duties and Responsibilities:

Responsible for managing a center of their own and oversight of other center locations in the market.

Assist in developing the centers budgets and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors center expenses and budget to ensure cost effectiveness.

Directs leadership of all center administrative staff and ensures adequate staffing levels.

Holds Center Administrators accountable for leadership and execution of CDO's business model.

Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork.

Evaluates and formulates action plans based on review of utilization data, staff recommendations and patient feedback, in order to improve the quality and effectiveness of center operations.

Review disenrollment and enrollment reports on a monthly basis.

Oversee Center Administrator's and help them manage facility's membership and implement center activities to retain members and ensure their satisfaction with the center and plan. Responsible for reducing the markets' retainable Medicare dis-enrollments.

Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients.

Orientation and training of staff on center policies and procedures

Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance.

Reviews daily cash reconciliation / deposits and other reports as necessary and ensures all monies including petty cash is accounted for and safeguarded.

Controls ordering and distribution of office supplies, patient care supplies, pharmaceuticals and equipment.

Handles patient problems and complaints, and work effectively and promptly on problem resolution.

Conducts routine meetings with the staff (including PCP's) and documents topics discussed, action plans and staff feedback.

Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth.

Effectively handles the management of patient flow to gain customer satisfaction and quality outcome. Ensures procedures are adhered to by staff to obtain optimum customer satisfaction.

Assures that the facilities are clean and well-maintained and that all equipment is in good working order.

Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner.

Performs other related duties and responsibilities as assigned.

Support company philosophies, objectives, decisions and policies.

Required Qualifications

Requires a Bachelor's Degree or equivalent experience

2 or more years of management experience

This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bilingual Preferred

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com