Front Office Manager - Hilton Fort Lauderdale Marina

Profile

Hilton Fort Lauderdale Marina is excited to welcome their next Front Office Manager to lead the team!

What will I be doing?

Working at the Hilton Fort Lauderdale Marina as Front Office Manager , you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

ospitality - We're passionate about delivering exceptional guest experiences.

I ntegrity - We do the right thing, all the time.

L eadership - We're leaders in our industry and in our communities.

T eamwork - We're team players in everything we do.

O wnership - We're the owners of our actions and decisions.

N ow - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The future of hospitality is bright atHilton (https://www.hilton.com/en/): a leading global hospitality company with a diverse portfolio ofworld-class brands (https://jobs.hilton.com/us/en/brands). Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovativeprograms and benefits (https://jobs.hilton.com/us/en/benefits)such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate adiverse and inclusive (https://jobs.hilton.com/us/en/diversity-home2)environment for all. Check out theHilton Careers blog (https://jobs.hilton.com/us/en/blog)andInstagram (https://www.instagram.com/hiltoncareers/)to learn more about what it’s like to be on Team Hilton!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://hilton.taleo.net/enterprise/Hilton named #2 Best Company To Work For in the U.S)

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

#LI-LT1

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager - Hilton Fort Lauderdale Marina

Location: null

Requisition ID: HOT09HZO

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com