Company name
Central California Alliance for Health
Location
Merced, CA, United States
Employment Type
Full-Time
Industry
Bilingual, Customer Service, Administrative
Posted on
Feb 10, 2023
Profile
We have an opportunity to join the Alliance as a Member Services Representative in the Member Services Department.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Member Services Supervisor, you will:
Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers
Facilitate and coordinate non-medical transportation benefits for members
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description, and list of requirements click here
Knowledge of:
Required: Bilingual English/Hmong
Customer service
Proper grammar, spelling, punctuation and formatting
Windows-based PC systems and Microsoft Word, Outlook and Excel, and database systems
Ability to:
Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
Utilize a variety of computer systems, including the alliance information system and external web sites and databases
Demonstrate strong organizational skills and attention to detail
Education and Experience:
High school diploma or equivalent
Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.
COVID-19 Vaccine Requirement:
At this time, the Alliance is requesting the vaccination status of its workforce for COVID-19. While this position doesn't require vaccination as a condition of employment, all employees are required to report their vaccination status, and, if vaccinated, provide proof of vaccination.
Merced pay range
$19.25
$30.80 USD
Additionally, all positions at the Alliance are required to meet these minimum qualifications.
OUR BENEFITS
Medical, Dental and Vision Plans
Ample Paid Time Off
11 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
Onsite EV Charging Stations
And many more
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.
Company info
Central California Alliance for Health
Website : http://www.ccah-alliance.org/