Inbound Contact Representative 2 - WAH FL GA TN

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Description

Job Description Summary

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Inbound Contacts Representative 2 addresses provider needs which may include complex benefit questions, resolving issues, and educating providers.

Role Responsibilities

Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

Complex benefit and claims questions

Escalates unresolved and pending provider issues.

Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

1 year minimum of inbound call center experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Must be available to work Monday through Friday 8:30 AM - 5:00 PM and flexibility is needed to fit the needs of the business and providers

Work at Home Requirements

Must have a separate room with a locked door that can be used as a home office, to ensure you and your patients have absolute and continuous privacy while you work.

Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite).

Preferred Qualifications

Associate's or Bachelor's Degree

Healthcare experience

Benefit and claims knowledge

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com