Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Dublin, OH
View more jobs in Ohio

Job Details

OH Medicaid Inbound Contact Representative - In Office

Company name
Humana Inc.

Location
Dublin, OH, United States

Employment Type
Full-Time

Industry
Customer Service, Administrative

Posted on
Aug 02, 2022

Apply for this job






Profile

Description

Humana is excited to announce the opening of a brand new contact center in Dublin, Ohio! Humana was awarded a contract to support the Medicaid members in Ohio with its Healthy Horizons of Ohio statewide Medicaid program, and we need some amazing individuals to join Humana in supporting our new and future members. We have numerous new Inbound Contact Representative openings that will have the pleasure of taking inbound calls from our Ohio Medicaid Members and provide excellent service and support. These are great opportunities to join a Fortune 100 company that continuous to expand and grow within the Healthcare industry!!

Responsibilities

*This position is an in-office position, 485 Metro Place S Dublin, OH 43017.*

The Inbound Contact Representative 2 represents Humana by creating Perfect Experiences for incoming telephone or digital inquiries from Ohio Medicaid Members. The Inbound Contact Representative 2 strives to provide a resolution for member issues or pathway to resolution on each call while providing a perfect call experience. These positions are full-time (40 hours/week) Monday - Friday working an eight and a half (8 1/2) hour shift anytime between the hours of 6:45am and 8:00 pm, EST, based on business requirements. It may be necessary, given the need, to work occasional overtime and weekends.

The Inbound Contact Representative 2 will also make outbound welcome calls to members during periods of low occupancy.

What we need your help with:

The Inbound Contact Representative 2 addresses member needs which may include complex benefit questions, resolving issues, educating members, and delivering best-in-class member experiences.

Handle 20-40 inbound calls daily from members in a fast-paced inbound call center environment, and at times, back-to-back phone calls.

Documents accurate details of inquiries, comments or complaints, transactions or interactions and records all actions taken in accordance to the request or questions being asked.

Escalates unresolved and pending member grievances and appeals. Decisions are typically focused on detailed processes and area/department policies and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Participates in daily team chats, accesses a knowledge-based database (Mentor) on every call, and reads emails daily to stay on top of alerts, trainings, and all Medicaid updates/changes.

*Are you looking for a CAREER and not just a JOB?*

Your FUTURE is here with us - COME GROW WITH HUMANA!

Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!

What you need for success! - Required Qualifications

What you need for success (Required Qualifications):

Must reside in Ohio and within 50 miles of 485 Metro Place S Dublin, OH 43017

Minimum 2 years of customer service experience

Must be available to work any shift between the hours of 6:45 am - 8:00 pm EST (M-F), some weekends and overtime required based on company needs

Training is in office and will start day one of employment and runs the first 7 weeks with a schedule of 8:00 am - 4:30 pm EST. Attendance is vital for success so no time off is allowed during training and within your first 120 days.

Demonstrated experience with providing strong customer service and attention to details while listening on calls

Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously

Prior experience effectively communicating with customers verbally and listening to their needs

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field

Additional Information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

How we Value You

Health/Vision/Dental Benefits Effective day one

Competitive pay/salary ranges

PTO

VTO day

Associate Incentive Plan

401K Match- Immediate company match of 125 percent on the first 6 percent of your pretax 401(k) or Roth 401(k) contributions.

Well-being program

Tuition Reimbursement

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself.

Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones.

We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net (vjtadmin@mg.jobtryout.netp) please add to your contacts or safe senders list to avoid this going to your spam folder.

*Flexible interview scheduling including weekends that will be conducted in person. *

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

Similar Jobs:
Job Information Humana Bilingual Inbound Contact Representative 2 - WAH in Dublin Ohio Description The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The I...
JOB SUMMARY **POSITION WILL BE WORKING IN THE LAB**   Realize your most important career aspirations as you support clinicians and patients with your skills and attention to detail. At Carilion Clinic, our team provides clini...
Office Administrator
Location : Dublin, OH
:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Office Administrator,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext1...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AdminCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AdminCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 AdminCrossing - All rights reserved. 169 192