Switchboard Operator

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Conviva is seeking a candidate to join our Team as a Switchboard Operator who has experience working in a medical office or healthcare facility. As well as experience working a switchboard or in an inbound call center. Must be Bilingual in English and Spanish, organized, with excellent time management, customer service, and computer skills with the ability to work under pressure. Must be detail oriented, have the ability to multi-task and be passionate about contributing to an organization focused on continuously improving consumer experiences. If you possess these skills and are interested, we look forward to speaking with you.

The Switchboard Operator is responsible for handling all incoming calls in a friendly and professional manner, triaging calls to appropriate staff within the office.

Center Address: Conviva Care Center North Miami Beach, 1648 NE 163rd Street, North Miami Beach, FL 33162

Job Functions

Opens/closes the phone system following office procedures.

Pages staff and makes announcements as directed, including emergencies according to clinical protocols.

Prepares patient charts for next day appointments; creates all new patient charts.

Sorts and delivers mail to appropriate locations in a timely fashion.

Assists front desk and medical records as needed.

Screens and directs all calls to medical personnel according to office guidelines, both timely and accurately.

Provides outstanding customer service.

Required Qualifications

Must be Bilingual English (read, write & speak) and Spanish (speak).

Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Proficient with medical terminology.

Excellent written and verbal, listening and communication skills.

This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Preferred Qualifications

High School Diploma or GED.

Working hours : Monday to Friday 8AM-5PM

Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com