Branch Administration Representative 2-Personnel Scheduling Coordinator WAH

Profile

Description

The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

Responsibilities

Scheduling:

Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner

Ensure that homecare schedules are complete and accurate in computer

Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies

Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager

Reports any client or staff issues to supervisor promptly

May participate in administrative on call backed up by professional staff for client/family issues

Managing overtime for caregivers

General Functions:

Participates in On-Call handoff meetings as necessary

Mandatory weekly meetings for Schedulers

Maintains on-call logs

Performs any other functions as requested by supervisor

In this role you will:

Schedule caregivers (CNAs & HHAs) for private pay home visits

Communicate scheduling changes with client families

Pull Santrax reports on a weekly basis

Participate in on-call as needed

Provide solid front line customer service to clients, caregivers and families

Required Qualifications

High School Diploma or equivalent

Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook

Excellent professional communication abilities, at all levels within the organization and with patients, at all times

Preferred Qualifications

1 year or more of hands-on healthcare experience in a clinical setting, preferably within the Medicare population

Previous experience with ClearCare

Associate's/Bachelor's Degree

Bilingual in English and Spanish

Additional Information

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com