Front Office Manager-On-Duty Embassy Suites Seattle Airport

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$1,000 SIGN ON BONUS $500 paid after 90 days and $500 paid after 180 days. Be part of the Hilton Team. Friendly workplace environment, competitive health benefits, career growth opportunities and our Go Hilton travel discount program. You’ll love working at Hilton!

What will I be doing?

As Front Office Manager on Duty, you would be responsible overseeing hotel operations in the absence of the General Manager and Assistant General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns

Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)

Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns

Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly

Complete and review reports

Ensure compliance with Company standards

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $25.50-26.00/hour and is based on applicable and specialized experience and location.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your family .

Vision, dental, life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) – you will accrue up to 144 hours per year.

Supportiveparental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).

Go Hilton travel discount program: 100 nights of discounted travel per calendar year

Matching 401(k)

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Access to your pay when you need it through DailyPay

Other Compensation

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:

$1-$399 earns 10% commission

$400-$999 earns 12% commission

$1,000 or more earns 15% commission

Transferred team members from other Hilton-managed hotel or same hotel are not eligible for the Sign-On bonus.

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager-On-Duty, Embassy Suites Seattle Airport

Location: null

Requisition ID: HOT09I7U

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com