On-Call Scheduling Coordinator - Homecare

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Job Information

Humana

On-Call Scheduling Coordinator - Homecare

in

Charlotte

North Carolina

Description

SeniorBridge is hiring remote, Part-Time Scheduling Coordinators to cover On-Call hours.

On-Call hours include Mon-Fri from 5pm to 8:30am and Saturday, and Sunday from 8:30am to 8:30am.

The Scheduling Coordinator is responsible for carrying out the day to day paraprofessional scheduling and general office functions of the Branch. Dependent on the size of the Branch, the Scheduling Coordinator may be responsible for all or part of the following responsibilities:

Responsibilities

Provides after-hours call coverage for the home care branch, providing concierge-level customer service to callers.

Ensures that requests for homecare service are filled promptly, and scheduled into the computer in a timely manner.

Ensures that schedules are complete and accurate in the computer.

Reviews Santrax records daily to ensure that all staff are at the clients as scheduled. Follows up immediately on any discrepancies.

Reviews all schedules daily in preparation of payroll, and billing approvals by Manager.

Reports any client or staff issues to supervisor promptly.

Participate in administrative on-call back up by staff for scheduling needs

Maintain on-call logs

Scheduling for multiple Branches

SeniorBridge is Humana's wholly-owned home care business acquired in 2012. We're passionate about helping families and loved ones find solutions that make life better. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.

Required Qualifications

At least one years of Healthcare Scheduling, staffing and/or customer service experience

Excellent communication skills, both verbal and written

Ability to build rapport over the phone quickly and calmly problem solve for clients or staff.

Proficiency in all Microsoft Office applications

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems.

Proficiency in all Microsoft Office applications

We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. This job requires close personal interaction with patients. You will not be able to social distance.

If progressed to offer, you will be required to provide proof of full vaccination where allowed by law. Medical and religious exemptions will be considered on a case by case basis. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Preferred Qualifications

High School Diploma

Bilingual English/Spanish

More than 1 year of Home Care Scheduling experience

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Modern Hire SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

1

Company info

Humana Inc.
Website : http://www.humana.com