AM Operations Assistant-Fresno CA

Profile

\u003cp\u003eIt\u0026rsquo;s a great time to join OnTrac! We are hiring for one of our most important roles, Operations Assistant! Come join us and work together as a team to ensure our customers get their packages on time!\u003cstrong\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003eHere at OnTrac, we take pride in what we do and we have fun doing it!\u0026nbsp;\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eShift is Monday-Friday 5AM-1PM\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eWhat you can expect as a Operations Assistant at OnTrac:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eFun work environment, opportunity for career advancement!\u003c/li\u003e
\u003cli\u003eGet paid WEEKLY!\u003c/li\u003e
\u003cli\u003eFull benefits!\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eWhat you\u0026rsquo;ll do as a\u0026nbsp;Operations Assistant\u0026nbsp;at OnTrac:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eThis position assists the Managers with administrative duties and excellent customer service support.\u003c/li\u003e
\u003cli\u003eInteracts with drivers and customers to resolve package opportunities and assist with on time delivery.\u003c/li\u003e
\u003cli\u003eResponsible for accurate data entry into the OnTrac system and verifying deliveries.\u003c/li\u003e
\u003cli\u003eInvolved in resolving and preparing problem packages and checking out drivers for deliveries.\u003c/li\u003e
\u003cli\u003eMaintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.\u003c/li\u003e
\u003cli\u003eResearch, analysis and report on daily compliances to management. Prepare business reports as often as required and forwards to management.\u003c/li\u003e
\u003cli\u003eWork issues via our computer system for accurate package status. Updates the system with accurate information for Customers, Customer Service team and other facilities. Updates the internal system with comments regarding package status visible to the entire network.\u003c/li\u003e
\u003cli\u003eAssists drivers in the checkout process verifying that all packages are out for delivery. Reporting missing packages or not out for delivery. Track packages and daily records accounting.\u003c/li\u003e
\u003cli\u003eProcess and document problem packages. Upload pictures and comments into the system and send to the account manager. Prepare packages to go out for delivery.\u003c/li\u003e
\u003cli\u003eMay be required to communicate with customers regarding their package status. Direct contact with bother internal and external customers.\u003c/li\u003e
\u003cli\u003eDetermines appropriate resolution of escalated customer service issues.\u003c/li\u003e
\u003cli\u003ePerform any other task or assignment as deemed necessary by the organization.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eKnowledge, Skills, \u0026amp; Abilities\u003c/strong\u003e:\u003c/p\u003e
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\u003cli\u003eBusiness acumen skills:\u003c/li\u003e
\u003cli\u003eGood problem solving skills.\u003c/li\u003e
\u003cli\u003eIs organized and prioritizes, as well as, manages his or her own time.\u003c/li\u003e
\u003cli\u003eAbility to initiate, sponsor and lead change\u003c/li\u003e
\u003cli\u003eDemonstrates flexibility.\u003c/li\u003e
\u003cli\u003eIs a team player and willing to help the new person or co-worker.\u003c/li\u003e
\u003cli\u003eAttention to detail.\u003c/li\u003e
\u003cli\u003eHas excellent oral and written communication skills\u003c/li\u003e
\u003cli\u003eIs detailed in written communications and has good grammar as well as spelling\u003c/li\u003e
\u003cli\u003eWilling to train new hires.\u003c/li\u003e
\u003cli\u003eDedicated to customer service success.\u003c/li\u003e
\u003cli\u003eAble to multitask and manage tense customer and driver interactions without losing composure.\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003eMinimum Requirements:\u003c/strong\u003e\u003c/p\u003e
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\u003cli\u003eHigh school diploma or general education degree (GED) preferred; or one year of related experience and/or training in transportation and delivery or equivalent combination of both education and specific work experience. Microsoft knowledge is necessary.\u003cbr /\u003e\u003cbr /\u003eCandidates must successfully complete a pre-employment background screening.\u0026nbsp;Candidates must have the ability to read and understand English and apply common sense understanding to carry out instructions furnished in written or oral form.\u003c/li\u003e
\u003c/ul\u003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:756ba5b4-5c06-d60c-1683-28cc68475e22,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-05-20T20:15:44.833Z},{JobBoardId:6c53a049-6ab8-05f7-cb17-aa4ab4f2d7d9,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-05-20T20:15:44.833Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Ontra
Website : http://www.ontra.com/