Front Office Specialist - CenterWell - North Charleston

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Job Information

Humana

Front Office Specialist - CenterWell - North Charleston

in

North Charleston

South Carolina

Description

Healthcare is not just about health anymore. It is about caring for family, friends, finances and personal life goals. It is about living life fully. At CenterWell Senior Primary Care, previously known as Partners in Primary Care, a subsidiary of Humana Inc., we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We encourage our team to build relationships that inspire, support and challenge them. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.  

The CenterWell name reinforces our commitment to putting patients at the center of what we do every single day. This new name truly captures how we support senior health and wellness from every angle - physical, emotional and social.

The Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Office Specialist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Front Office Specialist decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

One year experience in a patient-facing or customer facing position within a medical office or healthcare setting

Familiarity with care and well-being resources, or ability to research and obtain information

Experience with Microsoft Office Word, Outlook, and Excel

Demonstrated excellent patient or customer service and communication skills

Professional demeanor and communication at all times

This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

Associate's Degree and/or High School Diploma or GED

Experience with EMR's

Knowledge of medical terminology

Experience with Geriatrics

Knowledge of Managed care and Medicare

Microsoft Access proficiency

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will read to a set of interview questions and you will enter/text responses to each question. You should anticipate this interview to take about 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com