Company name
Humana Inc.
Location
Cincinnati, OH, United States
Employment Type
Full-Time
Industry
Work At Home, Administrative
Posted on
Jun 02, 2021
Profile
Description
Dr. Call Phones is seeking a clerk for a full time career opportunity. Responsibilities include data entry, thorough research, outbound phone calls, and problem solving to deliver accurate prescription information. The Outbound Call Specialist contributes to the success of Humana's business strategy by collecting and entering broad based information required for timely and accurate processing of prescription orders for our members.
Responsibilities
The Outbound Call Specialist - Dr. Call Phones Department role is a clerk role tasked with making outbound calls to local pharmacies and initiating prescriptions transfers that are then completed by internal pharmacists.
That looks like making as many as 35-45 outbound calls a day to retail pharmacies, collecting member data, and coordinating with Humana Pharmacy to facilitate a smooth transition of the prescriptions. Additional responsibilities may include outbound member calls.
This is a remote/Work At Home position in Ohio. Candidate must live within 1 hour of Springdale, Ohio.
Required Qualifications
At least 6 months of phone experience
Excellent communication skills written and verbal
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Ability to work the following schedule: 11:30am- 8:00pm M-F
Preferred Qualifications
High School Diploma or equivalent
Outbound call experience in a pharmacy setting
Additional Information
Candidate must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com