Clinic Support Scheduling Specialist

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Company Description

Greater Lakes Mental Healthcare is a full-service community mental health center, providing behavioral healthcare to the citizens of Pierce County for 50 years. We are conveniently located at 9330 59th Ave SW in Lakewood, WA. Greater Lakes serves over 10,000 individuals each year with a team of over 300 staff. Our modern professional clinic provides a comfortable setting for counseling and medication services.

Position Summary & Mission

Provides Front Office administrative support for a large, busy mental health center. This includes answering multiline phones, checking in clients, scheduling clinical and medication appointments through EPIC, and patient registration. Also performs other administrative tasks on occasion such as entering data, calling clients to confirm appointments, photocopying, typing documents, and special projects.

This position requires excellent skills in multi-tasking, communication, customer service, computer data entry, and organization. Must be able to communicate very effectively on the phone and in person. Must be able to handle difficult customers and situations diplomatically and problem solve collaboratively. Must maintain a high level of client and staff confidentiality.

- EPIC experience and solid patient registration skills preferred.

- Requires well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others’ emotions are intense.

- Requires the ability to make good use of time, prioritizing customer-service needs, and multi-tasking effectively.

- Requires the ability to operate standard office software programs, with a keyboarding speed of 45 wpm.

- Requires the ability to perform simple mathematics to collect copayments, provide change, manage cash box, and calculate simple percentages.

- Requires to have intermediate computer user skills and problem-solving skills.

Prefer experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients.

Responsibilities

• Patient registration at the front desk.

• Assist new clients with their intake paperwork.

• Schedule appointments using EPIC.

• Answer phones effectively.

• Assist clients who need “same-day” scheduling.

• Complete Appointment Reminder Calls in a timely manner.

• Respond to crisis situations following agency and program protocols.

Qualifications

• High school diploma/GED and two years relevant experience. Prefer experience providing administrative support in medical front office setting. Prefer experience working in mental health setting

• Experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients.

• Well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others’ emotions are intense.

• Must be able to operate standard office software programs, with a keyboarding speed of 45 wpm.

Additional Information

Salary Range - Min $19.67 - Max $23.99

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or age. EOE/AA/M/F/D/V

Company info

MultiCare Health System
Website : https://www.multicare.org/