Operations Support Specialist

Profile

THE POSITION

This position is responsible for supporting department Directors in day-to-day operations and strategic initiatives.

Primary Responsibilities:

Create, compile, deliver performance and other operational reports.

Interact with internal departments as needed to include Legal, HR, Compliance, IT Developers, Product Managers, Marketing Managers, Accounting Managers, Sales, and our Service teams.

Manage administrative efforts to include R&R, budget, and HR data.

Provide coverage for any of the support roles, as dictated by absences or volume fluctuations.

Perform additional duties as assigned.

General Knowledge, Skills & Abilities:

Knowledge of client objectives and business priorities.

Ability to adjust tasks and prioritize to meet time commitments.

Ability to communicate effectively verbally and in writing.

Ability to show concern for needs and issues of clients and staff; establish and maintain effective working relationships.

Direct experience working in environments with the following: MS Office (Excel, PowerPoint, Word), Tableau, Verint, Salesforce, Oware/COARSE.

Ability to use all applicable software resources to provide clear, accurate and efficient administrative reports/documents as needed to support sales and service departments. (intermediate to expert level)

Demonstrable operations analyst experience in contact center environments.

Demonstrable understanding of basic system and process flows of call center operations.

Displays a strong commitment to the organization’s mission and values.

Adheres to ethical principles that reflect the highest standards of organizational and individual behavior.

Qualifications:

Prior customer service experience preferred.

High school diploma or equivalent preferred.

Possess strong attention to detail and strong problem-solving skills.

Ability to work in a fast-paced environment.

Direct experience working with MS Office (Excel, PowerPoint, Word), Tableau, Verint, Salesforce, Oware/COARSE preferred.

Excellent written and verbal communication skills.

Ability to work independently or as part of a team.

Professional, trusted & diplomatic Ability to keep Trusted

COMPANY

LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.

Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.

What else you should know:

We’re a publicly-traded company (TREE).

We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.

We’ve built the LendingTree app and LendingTree dashboard to give consumers tools to manage and monitor their financial health.

CULTURE

We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please,

do

wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).

Come work with us!

LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Company info

LendingTree, LLC
Website : http://www.lendingtree.com