Administrative Associate IV Office of Conflict Resolution and Policy

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The

Office of Conflict, Resolution, and Policy (CRP)

invites applications for an

Administrative Associate IV

to join their team. This position works with students, faculty, staff, administrators, and community members at all levels of the University in a confidential capacity. The Administrative Associate furthers both the University’s Enterprise Risk Management Plan and Diversity, Equity, and Inclusion Plan by creating expanded expertise, capacity, and depth to appropriately address campus reports of protected-class discrimination and harassment.

Specific duties to be performed include:

Data Collection, Tracking, and Technical Support

Input and maintain records/data relative to the operations of CRP.

Monitor and track protective and supportive measures, sanctions, and terms of informal resolution agreements and communicate with parties as needed.

Assist with production of annual reports.

Regularly audit cases to ensure all data and documentation is accurate and complete in compliance with CRP policy and procedures.

Provide technical assistance to users and troubleshoot and resolve application and database related problems, in consultation with Director of University Investigations & Process.

Case Intake and Support

Case intake by telephone, computer, and in-person.

Assist in implementation of protective and supportive measures as needed.

Document steps and action taken in each case.

Draft and disperse letters and other case documents as needed

Work closely with CRP team to assist with interviews through note taking, scheduling, and communication.

Assist with logistics and technological support for CRP hearings/formal proceedings.

Communication

Maintain regular communication with established teams, while working independently.

Participate on relevant campus-wide policy and planning committees and working groups as assigned.

Office Operations

Answer phones and provide information, while maintaining confidentiality.

Monitor the general office email address and ensure accurate and timely responses.

Process invoices and purchases for the CRP office.

Serve as copy editor for departmental marketing, outreach, and internal and external communication materials.

Perform administrative and clerical duties to support the CRP staff as need for all office business.

Required Skills

Advanced proficiency with various computer programs and basic office equipment.

High level of integrity due to the complex nature of confidential information.

Expertise in multi-tasking and prioritizing assignments, organizing incoming work, and returning work products promptly.

Ability to work in a fast-paced setting while maintaining superior attention to detail.

Strong understanding and respect for confidentiality involving information protected by FERPA and state of Montana laws.

Superior recordkeeping, notetaking, and documentation skills.

Excellent written and verbal communication skills, including the ability to establish rapport with individuals regarding sensitive matters and under difficult circumstances.

Ability to establish and maintain professional and cooperative working relationships with staff, students, guests, faculty, and visitors at the University of Montana.

Ability to follow established policies and procedures for entering and maintaining data.

Ability to work in a variety of settings with culturally-diverse individuals and individuals in trauma/crisis.

Minimum Required Experience

High School diploma and two (2) years’ experience or an equivalent combination of education and experience.

Preferred Qualifications

Bachelor’s Degree (or functional equivalent in education or relevant, tangible experience).

At least two years’ experience performing administrative functions in an office setting.

Demonstrated proficiency in record-taking, recordkeeping, and data input/maintenance.

Experience working with persons in crisis.

Familiarity with higher education.

About the Office of Conflict, Resolution and Policy and UM

The University of Montana is dedicated to ensuring an environment that respects the dignity of all students, employees, and guests. The Office of Conflict, Resolution, & Policy supports the University’s goals by promoting an inclusive, diverse, and supportive environment for faculty, staff, students, and visitors where they can excel regardless of their protected class status (race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation). The CRP Administrative Specialist is a Campus Security Authority.

This position will report to the Director of University Investigations & Process, but will work closely with the AVP and Directors/Coordinators within the Office of Conflict, Resolution, & Policy. The Office of Conflict, Resolution, & Policy is transitioning from an independent unit within the President’s Office to until within the forthcoming Division of People and Culture.

The University of Montana is a flagship R1 research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains where three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

University of Montana

Video: Mission First, People Always

UM on YouTube

City of Missoula

Video: There's This Place

Destination Missoula

Missoula Area Chamber of Commerce

The State of Montana

Visit Montana

Position Details

Position Title:

Administrative Associate IV

Position Number:

013720

Department:

Office of Conflict, Resolution, & Policy

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Salary:

$20/hr

Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan

, email the

Compensation Department

Union Affiliation:

None

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

Company info

The University of Montana
Website : https://www.umt.edu