MEDICAL ASSISTANT - POPULATION HEALTH - FULL TIME

Profile

MEDICAL ASSISTANT - POPULATION HEALTH - FULL TIME','Full-time','Nursing Support','FULL TIME','FULL TIME','80','80','Occasional','Occasional','ARKANSAS-LITTLE ROCK-ST VINCENT INFIRMARY','','!*!
JOB SUMMARY:
With guidance from the Director of Population Health Management, the Population Health Medical Assistant works collaboratively with the Care Management team and other healthcare professionals within the clinically integrated network (CIN) to provide care coordination across the health care continuum.  Works collaboratively with the Arkansas Health Network care transitions team to identify and coordinate hospital transitions for attributed populations.  Supports the administrative requirements within the CIN care transitions team to ensure safety, best practice and high quality standards of care are maintained.  In addition, the position will assist in identifying and closing gaps in care for attributed populations.



ESSENTIAL FUNCTIONS:



Assists in the identification of attributed populations needing care transitions support including obtaining admission, discharge and transfer data from acute facilities.
 

Assists with data entry and tracking in population health IT platform and ambulatory EMR.

Identifies and assists with providing post discharge support and closing gaps in care during the care transition process focusing on the following:


Scheduling of post discharge follow up when needed

Coordination with post-acute providers to ensure timely initiation of care

Telephonic follow up to low risk attributed members
 

Effective collaboration, communication and coordination among all responsible parties of an individual member’s multidisciplinary health care team striving to eliminate fragmentation, duplication or gaps in care.

Acts as a liaison between the provider and his/her patients coordinating care across multiple sites to close gaps in care.
 

Accountability for results:


Understands and self-manages to support CIN-level success goals, including improvements in quality, cost of care and member experience for CIN’s population.

Identifies opportunities for improvement (at individual, clinic and CIN levels) and actively works with healthcare and CIN team to correct or improve results.
 

Behaviors:


Exhibits behavior in alignment with CHI St. Vincent “Values In Action”

Maintains knowledge of and adheres to current CHI St. Vincent facility and AHN Department policy and procedures.

Demonstrates ethical behaviors and provides confidentiality in all interactions


Identifies and reports ethical situations to AHN Leadership and Ethics Committee for resolution.

Respects patients/guest/coworkers personal property

Maintains confidentiality regarding personnel and strategic plans

Maintain confidential AHN interaction with vendors, third party payers and patient/family at all times

Adheres to CHI St. Vincent HIPPA policy and procedures
 

Advocacy for quality outcomes:


Acts as a patient advocate for optimum care, responding to and working to resolve concerns.

Participates as a team member to facilitate communication among all disciplines, identify barriers to meeting treatment goals, and determine ways to achieve best outcomes.

Cultivates collegial partnerships with physicians and other healthcare professionals and maintains high customer satisfaction ratings in dealing with patients and their significant others.
 

Communicates effectively:


Resolves situations as appropriate within scope of job.  Handles complaints/concerns in a prompt and courteous manner; assess and directs to appropriate person to deal with concerns as needed; makes attempt to solve issues with involved parties.

Demonstrates tact, courtesy, sound judgment and a professional attitude when relating with patients, families, coworkers, physicians and affiliated agencies.

Gives and receives feedback in a positive manner.

Meets with AHN Leadership to discuss case specific issues.

Actively participates in staff meetings for information exchange, discussion of performance indicator results and action planning.

Develops professional relationships with community partners.
 

Professional public image:


Portrays a positive public image at all times.

Acts as a role model for others.

Recognizes, appreciates, accepts and values differences in people and treats all with dignity and respect.

Attends and participates in CHI St. Vincent facility committees as assigned.

Wears clothing and CHI St. Vincent identification badge consistent with dress code and attends to personal hygiene to maintain a clean, well-groomed appearance.

Maintains attractive, safe and clean workspace.

Meets CHI St. Vincent facility attendance standards.
 

Team work:


Builds and maintains positive relationships with the healthcare team- placing organizational/team goals first.

Meets deadlines and takes responsibility for accomplishing one’s own work.

Takes feedback from coworkers and uses feedback to improve performance.

Participates in peer evaluations.

Identifies and actively participates in projects to assist with team self-actualization.

Participates as a team member with department wide events/programs.

Uses appropriate resources and methods to resolve conflicts with others in a positive and professional manner.
 

Technology:


Documents accurately in the population health management IT platform.

Maintains technical knowledge and skills of computer systems (Cerner, Star, eClinicalWorks, Epic, population health IT platform and email)
 

Other duties as assigned


','!*! 
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education:  High school diploma or equivalent required.
 
Licensure/Certification:  Current/valid Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required.
 
Experience:  1-2 years of experience as a certified medical assistant required.  Experience with population health concepts preferred.  
 
Skills:  Must have strong organizational (time management) skills, strong interpersonal skills and the ability to handle multiple priorities.  Must have computer skills to include navigating complex reporting software, Microsoft Office and the ability to learn new systems.  Must possess strong customer service skills to coordinate services.  Must have effective communication, telephonic and organizational skills.','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0136444','CHI St. Vincent','MEDICAL ASSISTANT - POPULATION HEALTH - FULL TIME

Company info

Sign Up Now - AdminCrossing.com