Senior Policy Administration Professional Policy Design Remote

Profile

Description

Humana's Enterprise Shared Services (ESS) organization is looking for a Senior Policy Administration Professional to join the Policy Administration team. This team is part of the Learning and Knowledge Solutions Department that creates and maintains content across Service Operations in alignment with corporate compliance. As the Senior Policy Administration Professional you will create, review and maintain catalog of company policies and procedures.

Responsibilities

Your key accountabilities are creating content in alignment with content strategy and multiple complex business goals in order to enhance the experience and deliver content in a timely fashion to meet the needs of various audiences.

Key Role Functions


Focus on creation of content that meets business requirements and is useful and relevant to targeted audiences
Create content that is compliant, SEO optimized, reusable across properties, consistent in style and tone, and aligned with business objectives and goals
Ensure that content is aligned with design and that all deliverables are in sync
Assist with creation and maintenance of content standards, including library of common reusable content
Work closely with other project team members and leads including other internal consultants, process owners, facilitators and curriculum owners
Work collaboratively and cohesively across teams to gather information in a complex environment with multiple stakeholders and reviews
Have the ability to receive feedback professionally and respond accordingly in a positive, productive and, as needed, proactive way that produces excellent content
Possess the ability and confidence to negotiate diplomatically to achieve the most effective content
Apply business expertise to assist in determining impacts to the organization, while consulting with process and business owners.
Provide ability to interpret Department of Insurance guidelines and compliance regulations, in order to translate into easy-to-use documentation.
Curate content for multiple channels


Required Qualifications


Bachelor's degree or equivalent experience
4 years of professional or technical writing experience
Proven expertise in grammar and style adherence
Expert level experience with Microsoft Word, Excel and PowerPoint
Ability to be flexible in a very fluid and dynamic environment - including dealing with changing processes and priorities
Must be extremely well-organized, capable of handling multiple details simultaneously, and able to easily move between strategic and tactical work
Strong comfort with financial acumen including experience managing data and numbers
Comfortable presenting to groups


Work at Home/Remote Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required


Preferred Qualifications


Master's Degree of Business Administration
Familiarity with Search Engine Marketing and Optimization strategies
Familiar with content management systems
Conversant and comfortable with principles of design, writing and editing


Scheduled Weekly Hours

40

Company info

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