CBOC Part Time Medical Support Assistant Erie County - West Seneca NY

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rnSTGi is currently seeking a Part Time Medical Support Assistant to provide services at our Community Based Outpatient Clinic. The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). Responsibilities would include:ESSENTIAL FUNCTIONS:rnrnrnManages the schedules and treatment of CBOC patients.rnrnrnMaintains electronic logs/files in conjunction with the consult/appointment process.rnrnrnGreets and checks in patients, updating records as necessary.rnrnrnCoordinates patients' schedules and clinic flow.rnrnrnPerforms clerical and administrative functions to maintain patient data.rnrnrnSchedules new and established patient appointments.rnrnrnTracks and facilitates completion of encounters and consults.rnrnrnParticipates in PACT team huddles and team meetings to manage and plan patient care.rnrnrnMonitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).rnrnrnManages electronic wait list to verify and validate accuracy and resolve issues.rnrnrnPerforms administrative follow up actions.rnrnrnParticipates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.rnrnrnEvaluates patient information and clinic schedule lists to determine whether patient is vested.rnrnrnGathers information and collects/compiles data to meet the needs of the service.rnrnrnDeals effectively with individuals who may be ill, irritable, or otherwise hard to please.rnrnrnMaintains alertness to patients requiring immediate treatment.rnrnrnExtends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).rnrnrnConducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.rnrnrnVerifies that required appropriate individual has completed CBOC/VA paper work.rnrnrnSchedules and notifies patients of follow-up appointments/referrals.rnrnrnAssists in the coordination of supplies/equipment.rnrnrnAssists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.rnrnrnAssists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.rnrnrnActs as a liaison between contractor and the VAMC.rnrnrnParticipates in the ongoing Performance Improvement Program between STGi and VAMC.rnrnrnComplies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.rnrnrnMaintains confidentiality of all information and support patients’ privacy, patients’’ rights, and safety.rnrnrnPerforms other work-related duties as assigned.rnrnrn rnrnrnRequired Skills:rnrnrnrnMust have sufficient front office experience.rnrnrnKnowledge of skills to perform all secretarial/clerical support tasks (typing, filing).rnrnrnKnowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.rnrnrnSkill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.rnrnrnMinimum of two (2) years of current medical and clerical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred).rnrnrnExcellent customer service and communication techniques related to population.rnrnrnKnowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.rnrnrnAbility to follow orders and works under close supervision, while demonstrating initiative and independence.rnrnrnAbility to provide educational material to patients and/or families regarding proper e health care activities, such as giving injections, taking blood pressures, etc.rnrnrnEffective verbal and written communication skills along with proper telephone etiquette.rnrnrnKnowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.rnrnrnMust have exceptional diplomatic communication skills and experience in handling difficult customer situations.rnrnrnMust be detailed oriented and have the ability to multi-task.rnrnrnAll covered STGi employees. (Covered is defined as healthcare workers in CA, NY, NGA contract support staff) must be fully vaccinated, including booster shot for CA staff,  against COVID-19 unless a reasonable accommodation is approved. STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.rnrn,validThrough:2022-07-21T23:59:59-05:00,employmentType:PART_TIME,directApply:true,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.,logo:****(2).PNG},identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:9977391},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,postalCode:14224,addressLocality:Buffalo,addressRegion:New York}}}

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