Provider Contract Management Systems Administration Senior Professional

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Job Information
Humana
Provider Contract Management Systems Administration Senior Professional
in
Jersey City
New Jersey
Description
The Senior Contract Tools, Education, Processes Professional builds templates, standard documentation, policy and protocol, case studies, and disseminating best in class knowledge. The Senior Contract Tools, Education, Processes Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
The Senior Contract Tools, Education, Processes Professional . Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. This includes working directly with IT, vendors, internal market contractors and leaders, and corporate subject matter experts to support MERLIN Contract Management system. This dynamic role also includes problem diagnosis, issue resolution, user support, user acceptance testing. This is a fast-paced position with multiple components. The ideal candidate will have a strong technical mindset rooted in customer service and problems solving skills.
Develop and maintain productive and long-term working relationships multiple business partners
Develop requirements for new system functionality
Act as a business project manager for IT development projects
Perform as a testing lead and tester
Investigate and resolve system issues
Customer support via phone, email and IM.
Provide information, support and education in a timely manner
Required Qualifications
Bachelor's Degree
4 or more years experience with interpretation and independent determination of the appropriate courses of action during projects
Possesses a solid understanding of how organization capabilities interrelate across department(s)
2 or more years experience handling mid scale projects
Flexible, dynamic personality who works well in a team environment
Passionate about contributing to an organization focused on continuously improving consumer experiences
1 or more years of customer service experience
Advanced skills with Microsoft Word
Ability to work in a deadline driven environment
Excellent written and verbal communication skills
Strong attention to detail
Ability to manage multiple priorities
Strong problem solving skills
Comfortable dealing with ambiguity and change
We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Preferred Qualifications
Master's degree
Experience with Icertis technical administration
Experience using qTest
Experience working in ServiceNow
Experience with contract management systems
Experience in user acceptance testing
Additional Information
non-patient facing role
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Scheduled Weekly Hours
40

Company info

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