SEASONAL UTILITIES RECEPTIONIST

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Mon, 10 Feb 2025 09:55:17 -0600
$10.00 per hour- General Responsibilities- The fundamental reason this position exists is to provide the citizens of San Benito a single point of contact for any utilities questions and concerns. The essential functions include receiving and responding to various types of inquiries, problems or complaints over the telephone and handling of administrative duties. Under general supervision and according to prescribed procedures performs the functions of receptionist. Procedures are answering the telephone in a professional and courteous manner, transferring calls to the correct departments, assisting callers and visitors with directions or information as possible. Duties include, but not limited to, the following:
Answers telephones in a kind and professional manner and transfers the customer calls accordingly.
Greets scheduled visitors in a professional and courteous manner at all times and directs them to the appropriate area or person.
Provides information and assistance related to city services
Ensures that outgoing mail is picked up by the appropriate mail courier.
Handles and works with money
May perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
KNOWLEDGE, SKILLS, & ABILITIES: To perform the job successfully, an individual should demonstrate the following competencies:
Interpersonal skills necessary in order to deal effectively and courteously with callers, walk-ins and co-workers.
Ability to become familiar with department personnel and phone extensions.
Ability to work independently and with minimal supervision
Basic knowledge of keyboarding skills to effectively type on a computer terminal.
Basic knowledge of the use of general office equipment.
Ability to think logically as needed to determine the types of and decide the type of response a call needs for resolution.
Ability to maintain a positive attitude and a professional and courteous approach when receiving and giving assistance to the citizens of San Benito.
Ability to maintain a phone call database for future reference.
Is consistently at work and on time; Ensures work responsibilities are covered when absent
DESIRED MINIMUM QUALIFICATIONS
High School Diploma or GED required.
Six months to one-year related experience required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, correspondence, and speak effectively before customers or employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply good judgement, understanding to carry out instructions furnished in written, oral, or diagram form, and the ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Order processing systems; email; Spreadsheet software and Word Processing software.
Billing Processing
OTHER QUALIFICATIONS
Bilingual in English and Spanish preferred.
PHYSICAL DEMANDS /
WORKING CONDITIONS
Hand-eye coordination and fine manipulation skills to operate computer
Frequent reaching, talking, hearing, and seeing
Ability to sit for long periods
Good listening skills
Work is typically performed in a standard office environment
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change so will the essential functions of this position.
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