Staff Assistant End User Support

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Staff Assistant, End User Support

Category:

Administrators

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Department:

631-ITS - End User Services

Locations:

Worcester, MA

Posted:

Mar 13, 2023

Closes:

Open Until Filled

Type:

Full-time

Position ID:

160016

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About Worcester State University:

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students.

Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about

Job Description:

OFFICIAL TITLE:

Staff Assistant, End User Support

SUPERVISION RECEIVED:

Associate Director of End User Services

SUPERVISION EXERCISED:

Day to day supervision of temporary or student support personnel

General Statement of Duties:

The Staff Assistant for End User Support is responsible for assisting in the support of the University's end-user service technologies. In addition, this position supports both classroom and lab technologies and assists in supporting the needs of the IT Help Desk and Laptop Repair Depot.

Responsibilities:

(E) = Essential

1. (E) Responsible for assisting in the daily operations of student, faculty and staff laptop and desktop support.

2. (E) Image, set up, and deliver computers and peripherals across campus.

3. (E) Assist in the maintenance of labs.

4. (E) Assist in Help Desk ticket triage.

5. (E) Cover open shifts at the help desk and laptop repair depot, as necessary.

6. (E) Assist in classroom support.

7. (E) Assist in printer and point of sale support across campus.

8. (E) Create documentation for training and for IT reference purposes.

9. (E) Assist in the documentation of best practices, policies, and procedures for student laptops and campus computing support.

10. (E) Assist in the adaptation and integration of new end user technologies and services across campus.

11. (E) Assist in the training of part-time and student workers/interns.

12. (E) Assist in Orientations, Open House Events, and of the like.

13. (E) Stay up-to-date with potential security threats and viruses.

14. (E) Perform other duties as assigned.

15. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.

16. (E) Responsible for contributing to the WSU Strategic Plan.

17. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.

18. (E) Performs other duties as assigned.

Requirements:

Required Qualifications:

Bachelor's Degree in Computer Science or 3 years of experience within IT.

Experience with several operating environments, including Windows, Mac OS, Linux, ChromeOS.

Experience with basic network technologies and protocols.

Must have strong interpersonal and communication skills.

Must be self-motivated and able to work without direct supervision.

Preferred Qualifications:

Familiar with use of precision tools.

Experience with the Microsoft Office Suite.

Experience with Adobe Creative Cloud Suite.

Ability to lift over 30lbs.

Additional Information:

This is a full-time, benefited, exempt, professional APA position. The firm starting annual salary for this position is $50,000.

It is the policy of Worcester State University that all employees be fully vaccinated against COVID-19 before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by WSU, to be verified after an offer of employment has been made, and as part of the background check process. Prospective employees may submit a request for exemption based on a religious and/or medical basis, to Human Resources, after an offer of employment has been made.

Worcester State University offers a competitive benefits package that includes:

a choice of 9 different pre-taxed, health insurance plan options

a choice of pension or 401(a), and supplemental plan retirement options

life insurance up to 8x the annual salary

long-term disability coverage

dental insurance

20 vacation days accrued per year

15 sick days accrued per year

5 personal days per year

paid holidays

tuition remission for self, spouse, and dependent children

and more...

We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.

Application Instructions:

Applicants must apply online and may do so by visiting www.worcester.edu/careers, and submitting a cover letter, resume, and the contact information of three professional references.

For assistance with uploading materials, log a ticket via the HelpDesk link, or contact us directly at 508-929-8053.

URL: www.worcester.edu

Company info

Worcester State University
Website : http://www.worcester.edu