Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Ohio

Job Details

Call Center Representative

Company name
Confidential

Experience
1-20 yrs required

Salary
3500

Location
, OH, United States

Employment Type
Work from Home

Industry
Administrative

Posted on
Apr 01, 2020

Profile

The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. The incumbent follows strict detailed policies and procedures to ensure payments are received in a timely fashion while remaining courteous and empathetic.

  • Efficiently handle all inbound calls to ensure customer satisfaction and retention of business.
  • Processes payments for customers in a timely an efficient manner
  • Uses multiple methods of communication, such as email, telephone calls, mailings; to follow up with customers regarding their account.
  • Accurately complete all required documents and enter information in respective systems for all transactions. Maintain up to date customer contact information.
  • Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
  • Maintains a balance between company policy and customer benefit in decision making.
  • Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
  • Serves as a resource/subject matter expert and may provide training to fellow team members.
  • Achieves required score on department and FDCPA test.
  • Perform other duties as assigned.

Required

  • High School Diploma/GED
  • 1 year of customer service experience
  • Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
  • Exceptional verbal and written communication skills

Company info

Confidential

Similar Jobs:
Description Humana is continuing to grow! The CarePlus Health Plan is offering new Inbound Contacts Representative 2 positions that will have the pleasure of taking inbound calls from our members and provide excellent service and...
Description Humana is continuing to grow! The CarePlus Health Plan is offering new Inbound Contacts Representative 2 positions that will have the pleasure of taking inbound calls from our members and provide excellent service and...
Inbound Contact Representative 2 - CarePlus
Location : Jersey City, NJ
Description Humana is continuing to grow! The CarePlus Health Plan is offering new Inbound Contacts Representative 2 positions that will have the pleasure of taking inbound calls from our members and provide excellent service and...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
AdminCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
AdminCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 AdminCrossing - All rights reserved. 169 192