Telephonist/receptionist Salisbury Office

Profile

(No agencies please)

Hours

Normally 8.30am to 5.15pm. Part time may be considered for the right candidate.

Job Summary

The key purpose of this role is to manage and effectively deal with a large volume of calls that come into the firm daily. Your role will predominantly be a telephonist and you may also be required to take part in the other aspects of reception services to support your colleagues in other areas of the reception team.

With the emphasis on client care you will be the face and voice of the firm and the first impression that Clients have of Bonallack & Bishop.

The role is also integral in winning new clients and increasing instructions.

Summary of main job tasks and responsibilities

Answering calls in to the firm and ensuring they are dealt with in a prompt and courteous manner and are referred to the appropriate team/person.

Giving priority to telephone calls from clients and visitors, and giving the best possible first impression of the firm

Taking part in liaison with the external messaging service and ensuring they are kept up to date with staff and service changes.

Taking part in the work of the team to ensure the smooth operation of reception services.

Ensuring that post and DX are distributed in a timely manner and according to the firm’s procedures and advising staff on postal options.

You may be required to help with recurring tasks, ensuring they are completed to a good standard (e.g., stationery ordering, updating legal reference books, banking, writing cheques, updating records and databases) as necessary.

Monitoring the reception area to ensure a safe, clean, and welcoming environment at all times.

Contributing to best practice and changes to procedures to maximise efficiency of the team

Working as part of the reception team carrying out day to day reception tasks

Willing to be flexible and cover Reception regularly in other offices (Amesbury, Fordingbridge & Andover) when required – if possible.

Other duties within the scope of the role as requested by the Practice Director/Reception Team Manager

Prepare outgoing direct mail campaigns

Ordering of marketing material

Some telesales calls both inbound and outbound.

General administrative duties

Update and maintain databases such as mailing lists, contact lists and client information.

Administrative support to other areas of the business

Person Specification

Experience of dealing with clients in a professional manner

Ability to deal with sensitive and confidential information appropriately.

Clear and concise oral and written communication skills

A welcoming, friendly and approachable front of house presence is essential

Excellent telephone manner (able to process a large volume of calls quickly, effectively, and accurately)

Excellent attention to detail

IT literate and able to use Microsoft office software and learn new applications quickly.

Able to organise and prioritise own and if necessary, others’ workload to meet the firm’s needs.

Good team worker.

Calm and considered approach and able to work under pressure with a ‘can do’ attitude.

Conscientious and self-motivated with a responsible attitude

Excellent time keeping and organisational skills.

Honest and trustworthy

bility to use own initiative to promote other parts of the firm where appropriate.

Must be able to demonstrate reliability.

Flexible and adaptable

Professional appearance

Willing to undertake any training required.

Company info

Bonallack & Bishop Solicitors
Phone : 0800 1404544
Website : http://www.bishopslaw.co.uk