Administrative Specialist 1/Trainee

Profile

Contact
Agency
Teachers' Retirement System
Title
Administrative Specialist 1/Trainee
Occupational Category
Clerical, Secretarial, Office Aide
Salary Grade
18
Bargaining Unit
CSEA Local 658 (NYS Teachers’ Retirement System)
Salary Range
From $66261 to $82752 Annually
Employment Type
Full-Time
Appointment Type
Permanent
Jurisdictional Class
Competitive Class
Travel Percentage
0%
Workweek
Mon-Fri
Hours Per Week
37.5
Workday
From
8 AM
To
4:30 PM
Flextime allowed?
No
Mandatory overtime?
No
Compressed workweek allowed?
No
Telecommuting allowed?
No
County
Albany
Street Address
10 Corporate Woods Dr.
City
Albany
State
NY
Zip Code
12211
Minimum Qualifications
EITHER: 1) Reachable on the Civil Service eligible list; OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Administrative Specialist 1 (SG-18); OR 3) Eligible for transfer under the provisions of the Civil Service Law.
Preferred Qualifications:
· Commitment to providing exceptional customer service
· Strong organizational and time management skills
· Excellent interpersonal and listening skills
· Ability to interact well with executive management and Retirement Board members
· Ability to main confidentiality
· Good organizational knowledge and Member Relations experience
· Strong abilities using MS Office and PeopleSoft
· Resourcefulness
· Solid written communication skills
· Ability to give and receive feedback
Duties Description
The Administrative Specialist 1/Trainee will be responsible for providing administrative and staff support to the Chief Customer Officer and Deputy Chief Customer Officer in areas such as recruitment, budgeting, customer service, reporting, office management, and special projects.
The Administrative Specialist 1/Trainee is responsible for, but not limited to, the following duties:
· Assist with the following: Coordinate divisional budget submissions; review monthly reports of operating expenses and reconcile as needed; manage the division’s office supplies—tracking inventory, ordering supplies, authorizing payments, and maintaining a record of purchases
· Coordinate the planning and hosting of the agency’s annual customer service celebration, working closely with a committee of staff throughout the agency. Maintain timelines, schedule meetings, prepare agendas, document decisions, follow up on outstanding items and oversee the budget expenditures for the event.
· Categorize the open-ended feedback from surveys such as the annual Cobalt survey of retirees. Track the status of customer service and processing enhancements planned to address concerns raised. Develop and maintain record keeping system of ongoing issues.
· Help coordinate and prepare responses to member communications submitted to legislators, Board members, or the Executive Director—conducting case research, preparing analyses, and drafting letters in response. Maintain the divisional complaint log necessary for DFS reporting. Proofread drafts of written materials.
· Touch base with department managers on status and completion deadlines. Keep “Impact Planning Calendar” updated and post latest version to the Intranet on a quarterly basis. Gather background and statistical information necessary for reporting to the Executive Director and Retirement Board. Prepare other reports as needed. Plan and implement special projects.
· Manage central files for storage of divisional documentation and oversee record keeping of historical memos and other vital information.
· Conduct daily review of MyNYSTRS high risk score report
· Maintain division wide file share repository
· Assist with support duties for all Member Relations departments as needed
Additional Comments
In order to be considered for this position, you are required to complete a NYSTRS’ employment application for the position you are applying for. The link to the employment application is below.
****THIS IS NOT A REMOTE WORK POSITION.
There are currently no mandatory re-employment lists at this time. However, please note that if such a list is certified against this title prior to the completion of the selection process, candidates applying based on eligible list standing or transferability under Civil Service Law can no longer be considered.
The work hours of this position are subject to change in accordance with Article 12 of the collective bargaining agreement.
Some positions may require additional credentials or a background check to verify your identity.
Name
Janelle Serritella
Tele****
Fax
Email Address
****
Address
Street
10 Corporate Woods Dr.
City
Albany
State
NY
Zip Code
12211

Company info

Sign Up Now - AdminCrossing.com