Customer Service Administrative Assistant

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Are you a customer service professional looking for more opportunity to use your outstanding administrative skills?u00A0**MEMBERS ONLY**SIGN UP NOW***. is looking for a Customer Service u2013 Administrative Assistant to join our legendary Big Blue Truck Team! This position is a hybrid of primary customer service functions with ownership of consistent administrative functions, and coordination of our fleet. This role works within a dynamic team providing a high-level customer experience both internally and externally.u00A0About **MEMBERS ONLY**SIGN UP NOW***.:When People of all Abilities Learn and Work Together, Everyone Benefits.**MEMBERS ONLY**SIGN UP NOW***.u2019s Mission: **MEMBERS ONLY**SIGN UP NOW***.u2019s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.u00A0Our Big Blue Truck Division:u00A0In 1967, just two years after our founding, **MEMBERS ONLY**SIGN UP NOW***.u00A0entered into a partnership with Value Village. We collect clothing and household donations with The Big Blue Trucku00A0and The Blue Bin. Value Village buys that merchandise to sell in its stores, and the revenue funds our education and employment programs.u00A0 The innovative social business model was decades ahead of its time.u00A0 Today, the partnership is stronger than ever, collecting state-wide.u00A0Schedule: Monday u2013 Friday, 8 am u2013 4:30 pmLocation: SeaTac (Primary) and RentonWage Range: $21 - $23 per houru00A0What we can offer: Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insuranceu00A0u00A0 17 Accrued Paid Time Off Days Annually 7 Paid Holidays 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year Retirement 401(K) with a company match Physical Wellness Reimbursement Program - $25 per month Student Loan Contribution Program - $50 per month Highly skilled, dedicated, and collaborative team **MEMBERS ONLY**SIGN UP NOW***. is proud to offer its staff an Income Protection Benefit to those potentially affected by COVID-19 Check out the entire list of benefits **MEMBERS ONLY**SIGN UP NOW***. has to offer here:u202Fhttp://www.nwcbenefits.comu00A0u00A0Administrative Functions:u00A0 Maintain accurate logs and records of driver activities, the fleet, and data specific to materials collected from the donation bins.u00A0 Produce a wide range of reports, informational sheets, and correspondence: accuracy and attention to detail are essential.u00A0 Assist in entering raw data into various department reports.u00A0 Prepare and update operational reports.u00A0 Support Logistics involving Fleets/Drivers.u00A0 Order and maintain departments office, warehouse, janitorial supplies.u00A0u00A0 Maintain Communication board i.e. Anniversary, Newsletter, and Meeting Notes.u00A0 Responsible for all data entry and management from all points of the operations:u00A0 Prepare departments Dashboard reports:u00A0 Oversee operations and scheduling of maintenance for office equipment such as copiers.u00A0 Cross train on all support roles including call center and dispatch roles as needed u00A0Customer Service duties: Providing 5-star customer service to all employees, clients, customers, visitors, or vendors over the phone or via email Utilizing professional communication over the phone and via email Keep detailed record of call metrics according to standard operating procedure. Responding to voicemails and emails in a timely manner Submit service requests in accordance with divisional standards. Utilize tools and technology appropriately including software, CRMs, databases, scripts, etc. Remain knowledgeable of all the **MEMBERS ONLY**SIGN UP NOW***. services and promote them to incoming callers. Supporting all BBT bin efforts from calling potential host, following up on leads, and entering data in the thrift database.u00A0Qualifications: Minimum of 3 years of administrative experience in a call center environment preferred Associate degree or equivalent work experience preferred Advance Proficient user of Microsoft Office Suite: Excel, Word, Outlook, and Access Excellent verbal and written communication skills Strong organizational, administration and time management skills Ability to prioritize, multi-task and take initiative u00A0u00A0**MEMBERS ONLY**SIGN UP NOW***. is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us ****. u202Fu202Fu00A0At **MEMBERS ONLY**SIGN UP NOW***., we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion toward a day when people of all abilities can learn and work together.u00A0We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.u202FTo be equitable meansu202Fto value and respect individualsu202Ffrom all cultural backgrounds, genders, races, identities, and abilities.u202F**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity employer, including disability and veteransu2019 status.u00A0

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